The first thing to do is to whitelist the TeamMood email address so that it is not considered as spam.
Here are the instructions for the main email clients:

Go check your spam folder, the email may have been ended there.

Sometimes people enter email addresses with typo. Just head to your settings to check if the email address is correct.

Please add us to your Safe Senders list so that our email will not end in your Junk folder. Here is a short video explaining this:

Sometimes, company's email server filter our emails and ask you to allow them.

Here is an example of such notification:

In this case, you have to click on "Release and Allow Sender".

Make sure you are logged in, and then head to https://app.teammood.com/app#/troubleshoot/email

You'll be walked through a simple tool to help us help you.

In any case, feel free to reach us at support@teammood.com.