TeamMood exists to make issues appear, and we understand that it could hurts when someone posts a negative comment.
The first thing to know is that it usually reflects a behaviour that's already on the workplace.
The best way to fix it is to address the issue at the team level, by sharing the issue and to ask teammates what they think about the comment, and what could be done to mitigate the issue.
Here are some proposals for you:
- on TeamMood, reply to the comment by asking the author to get back to you for discussing the matter privately.
- at the workplace, ask people to respect the TeamMood's code of conduct, and if they want to post negative comments, at the very least, ask them to post it with constructive criticism, eg sharing a proposal so that the issue could be fixed.
- if you cannot address the issue, because it's outside of your area of influence, just tell the team that you cannot fix the issue, and that you can only share it at the upper ladder.
Here is what we can do on the TeamMood side:
- we can delete the comment, and notify the author about an inappropriate behaviour according to our code of conduct.
- we can display the code of conduct every three months to the teammates, in order to remind the team about the expected behaviour on TeamMood
We will not disclose the author details, that's against our policy, unless it's a risky behaviour for the individual.
In any case, feel free to contact us if you need any advice from us.